November 20, 2023

EP 93 | Lisa DeFalco | Founder, TPG Inc.

"This call may be monitored for quality assurance purposes". That famous tag line is the brainchild of Lisa DeFalco, Founder & CEO of TPG Inc. We go into great depth in discussing ANNA, the AI Innovation created by TPG, and all of her capabilities. You will learn about the great advances of the company in the past year, the Fortune 100 clients they serve, examples of complex problems ANNA is helping to solve, and how Lisa is building a world class management team and company culture. Don't forget to check-out EP 60 to learn more about Lisa.

For more information on TPG Inc. visit https://tpginc.com
Follow TPG Inc. on Instagram or Facebook

Host/Interviewer: M. Troy Bye, Owner, Our Town Podcast
Website: www.ourtownpodcast.net
Spotify Channel: https://spoti.fi/3QtpT8z
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Episode Timeline:
00:00 Start
01:02 Breaking the News
03:54 First Sponsor
05:17 Recap of EP 60
07:33 Panel Speaker/Publicity
09:00 ANNA is here
14:06 Diving into ANNA
18:24 ANNA's Role in the Call
21:34 United Airlines Example
25:04 Occurrence vs. Effective Influence
27:30 Morgan & Morgan
29:44 Calculating Satisfaction
34:55 State of Customer Service
38:06 Preserving TPG's Reputation
41:30 TPG's Community
44:07 AI and Machine Learning
47:31 Innovation of the Year
51:46 Complex Concepts/Deliberate Practice
57:22 NVIDIA News
01:01:45 Leading People
01:04:12 Proliferation of TPG
01:09:28 When the Idea for ANNA was born
01:11:10 The Value of 3 G's at TPG
01:15:11 Final Thoughts/Shoutouts