Episode 306: Powerful Phrases for Dealing With Workplace Conflict with Karin Hurt and David Dye

Today on the podcast, Erica Hurt and David Dye join Bradley to discuss powerful phrases for dealing with workplace conflict and their new book. As owners, it’s important to understand that workplace conflict is a growing problem—everywhere. The workforce has been through unprecedented change in the last few years—for better and worse. We’ve heard all about employee stress, disengagement, quiet quitting, and mass resignations. Has all the rapid change led to more conflict in the workplace? Is conflict wearing us all down? At what cost?

Workplace culture and communication experts, Karin Hurt and David Dye of Let’s Grow Leaders, surveyed 5000+ full-time workers in over 45 countries and in all 50 United States. It turns out conflict is becoming more of an issue everywhere you go. 70% of participants report the same or more conflict over the last few years.

Karin and David’s latest book, “Powerful Phrases for Dealing With Workplace Conflict: What to Say Next to Destress the Workday, Build Collaboration, and Calm Difficult Customers” is an essential guide to master any workplace conflict with confidence and ease —for less drama and better outcomes at work.

In many workplaces today, conflict is an escalating issue. The shift to remote work and hybrid teams has left many people longing for deeper human connection. On top of this, add a younger generation clamoring for more feedback and impatient for change, steady advances in technology that can feel threatening to job security, or people reexamining priorities and quietly quitting. Take the increase in anxiety, stress, and depression—mix in the loss of human relationships—and you get less tolerance and understanding. Ultimately, this all leads to more, and more destructive, workplace conflict.

Pre-Order your copy of their book at https://letsgrowleaders.com/conflict-phrases-book/ 

Thanks to our sponsors:

Club Capital provides monthly accounting, tax, and CFO services for insurance agency owners. Learn more at www.club.capital

Autopilot Recruiting is a continuous recruiting service where you’ll be assigned a recruiter that has been trained to recruit on your behalf every business day. Listeners of Club Capital Podcast go to www.autopilotrecruiting.com and use the code ClubCapital to get started.

Coach P found great success as an insurance agent and agency owner. He leads a large, stable team of professionals who are at the top of their game year after year. Now he shares the systems, processes, delegation, and specialization he developed along the way. Gain access to weekly training calls and mentoring at www.coachpconsulting.com. Be sure to mention the Club Capital Podcast when you get in touch.

TodayApp is a corporate approved app that allows you to build custom activities and track all your commissions and bonus structures, and integrates perfectly with your CRM. It can even manage your employees’ time, track production, have a leaderboard with metrics, and more. Contact Today App and for a custom demo and let them know you heard about them on The Club Capital Leadership Podcast.